Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.

Visitor Services

Important Reminder: Per the CDC’s most recently guidelines, mask requirements remain in place for all healthcare locations.

COVID-19 and Visitor Guidelines (as of Friday, Sept. 10, 2021)

PLEASE NOTE: Per the CDC’s most recent guidelines, mask requirements remain in place for all healthcare locations.

  • All employees, visitors and patients will be screened for symptoms and must have a temperature lower than 100°.
  • Visitors are welcome between 2 p.m. - 8 p.m., 7 days a week.
  • Unlimited visitors are allowed during the visiting hour period of time. Only one visitor is allowed at a time within the patient units.
  • Masks must be worn at all times within the facility—including private patient rooms.
  • No visitors are allowed to visit patients who are on precautions due to testing positive for COVID-19 (case by case exceptions may be made).

Masks are required at all times while in one of our facilities—including all provider practice locations and in patient rooms. All visitors must adhere to the screening and masking policy.

Due current COVID community status, visitor hours may change frequently and on short notice. For the most up-to-date information, please call 207.907.1000.

Patient Escort Guidance

  • Visitors and patient escorts need to be at least 18 years old (case by case exceptions may be made).
  • After a patient has been seen in the triage area—patient escorts/visitors will be asked to wait outside of the facility until your loved one is moved to a patient room. Once your loved one is placed in a patient room—you will be notified so you may join them.
  • Patient escorts will be allowed at all times for patients who are underage.
  • Due to space limitations, only one visitor/escort is allowed at a time in the Emergency Department.
  • Visitors must stay in the patient's room the entire time of the visit. Once the visitor leaves the patient room, they must leave the hospital. If a visitor does not comply with these restrictions, they must be asked to leave.

If you have questions, please call us at 207.907.1000.

St. Joseph Healthcare is "Tobacco Free for Life"

To promote wellness and provide wholistic healing in accordance with our mission, the use of tobacco products (cigarettes, cigars, pipes, and smokeless tobacco) is prohibited within and outside all St. Joseph Healthcare owned buildings.

Visitors wishing to use tobacco products will be asked to go to their personal vehicles to do so.

Complimentary Wi-fi Service

Complimentary high speed wireless internet access is available to patients and visitors while at St. Joseph Hospital. Please speak to your nurse to get the appropriate login credentials.  

For Critical Care Visitors...

Visits to the Critical Care Unit are encouraged, with some guidelines.  Visits are good for you, and good for your hospitalized loved one. At times, family members can be timid about visiting for fear of disturbing their ill loved one. Not to worry; if and when necessary, our nurses know how to gently remind visitors it is time to leave and let a patient rest.

Visitors are allowed at any time. However, in many cases it is better to avoid morning hours when patients are likely to be away from their room for tests or procedures.

Flowers. Please do not give living plants to patients. Cut flowers are okay.

For your privacy. Visitors are welcome to use the waiting area near the elevators. However, if you would like an enhanced level of privacy, there is a comfortable Private CCU Waiting Room nearby, with a telephone and TV. It is open from 6 a.m. to 8 p.m. Where the corridors intersect by the CCU entrance, turn left. The waiting room is on your right.

Cell phones. Please silence ring tones and consider not placing or taking calls while staff is providing care. Please, no video or photographs of staff or other patients.

Laptops may be used as long as they are checked for electrical safety by the Biomedical Engineering department. Nursing staff can assist you with this. Complimentary Wi-fi is available. Ask the nursing staff or phone the I.S. Help Desk at 907-1265.

Children are welcome to visit the Critical Care Unit as long as they are with a responsible adult, remain in the room they are visiting, and are well mannered.

Lodging for Out-of-Town Guests

Lodging is available at a special discount rate in several area hotels and motels for visitors of St. Joseph Hospital patients. More information may be obtained from the Central Registration office. To view a list of participating properties, click here.

Food Services

The Cafeteria, located on the second floor, serves a wide variety of hot and cold foods

Cafeteria Hours of Operation
The current hours are:

  • Monday through Friday -  6:30 a.m. to 4 p.m.
  • Saturday and Sunday - 7:30 a.m. to 2 p.m.

These hours are subject to change.

Cold sandwiches, snacks and beverages available at all times when the Cafeteria is open.


The patient and visitors’ lot is next to the main entrance on Broadway. Valet services are not available at this time.

Contacting a patient

You may contact a patient directly between the hours of 7 a.m. and 9:30 p.m.  To direct dial a patient room and avoid the switchboard or nurses’ station, dial 907-3 followed by the patient’s three-digit room number.  Include area code (207) for long distance calls placed from outside Maine. Calls placed outside the designated hours are routed to the nurses’ station.

The Front Desk volunteers may assist you in locating the room number for your family member or friend.  You may contact them between 8 a.m. and 8 p.m. by dialing (207) 907-1776 or by visiting the Broadway entrance Front Desk for assistance.


© St. Joseph Healthcare360 BroadwayPO Box 403BangorME04402-0403

(207) 907-1000


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