Virtual visits now available. You may be able to schedule a virtual visit with your provider. For more information, call your doctor’s office.
Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.

Visitor Services

Please be advised - COVID-19 Visitor Restrictions are in place and may supercede visitor information you find in this section.
Creating a safe environment for our employees, patients and community is our top priority - and balancing safety with healing is so important to us. Given the lower prevalence of COVID-19 in our communities, it is now appropriate to update visitor restrictions - allowing patients more time with friends and loved ones while keeping our team and patients safe. We do our absolute best to provide exceptions when needed for compassionate care.
Effective, February 25th (Thursday) the following visitor restrictions go into effect:
Updated visitor guidelines as of Thursday, February 25, 2021:
• All employees, visitors, and patients will be screened for symptoms and must have a temperature lower than 100
• Mondays - Fridays visitors will be allowed between the hours of 3-7pm
• Saturdays - Sundays visitors will be allowed between the hours of 12-4pm
• Visitors or patient escorts need to be ≥18 years old. Case by case exceptions may be allowed for those under the age of 18.
• One visitor will be allowed per 24 hour period
• No visitors will be allowed to visit patients who are on precautions due to testing positive for COVID-19
• Visitors and escorts must wear a mask at all times
Masks are required at all times while in one of our facilities.
Updated patient escort guidance:
• Emergency Department/Outpatient Practices – One visitor/patient escort per patient will be allowed
• End of Life and Compassionate Care: The number of visitors at a time will be determined by the care team on a case by case basis – erring on the side of healing and compassion.
• Hospital Outpatient Departments: Patient escorts will be allowed on a case by case basis to aid in care planning/needs of the patient.
• Pre-Surgical Patients: ONE patient escort will be allowed per patient to escort the patient to the presurgical (ASU) area of the hospital. Once the patient is taken to the OR for surgery, the patient escort will be encouraged to leave and follow-up will be done with them by the care team once the patient has been settled into the post-anesthesia care unit (PACU).
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St. Joseph Healthcare is "Tobacco Free for Life"
To promote wellness and provide wholistic healing in accordance with our mission, the use of tobacco products (cigarettes, cigars, pipes, and smokeless tobacco) is prohibited within and outside all St. Joseph Healthcare owned buildings.

Visitors wishing to use tobacco products will be asked to go to their personal vehicles to do so.

Visiting Patients

Children under 14 may visit with permission of the charge nurse. Sick children may not be allowed, in order to minimize the risk of infecting patients. Exceptions may be made under special circumstances, always with the patient's best interest in mind. There is a comfortable waiting area on each floor for visitors to wait and relax, as well as a lobby just inside the main entrance on Broadway.

Complimentary Wi-fi Service

Complimentary high speed wireless internet access is available to patients and visitors while at St. Joseph Hospital. Please speak to your nurse to get the appropriate login credentials.  

For Critical Care Visitors...

Visits to the Critical Care Unit are encouraged, with some guidelines.  Visits are good for you, and good for your hospitalized loved one. At times, family members can be timid about visiting for fear of disturbing their ill loved one. Not to worry; if and when necessary, our nurses know how to gently remind visitors it is time to leave and let a patient rest.

Visitors are allowed at any time. However, in many cases it is better to avoid morning hours when patients are likely to be away from their room for tests or procedures.

Flowers. Please do not give living plants to patients. Cut flowers are okay.

For your privacy. Visitors are welcome to use the waiting area near the elevators. However, if you would like an enhanced level of privacy, there is a comfortable Private CCU Waiting Room nearby, with a telephone and TV. It is open from 6 a.m. to 8 p.m. Where the corridors intersect by the CCU entrance, turn left. The waiting room is on your right.

Cell phones. Please silence ring tones and consider not placing or taking calls while staff is providing care. Please, no video or photographs of staff or other patients.

Laptops may be used as long as they are checked for electrical safety by the Biomedical Engineering department. Nursing staff can assist you with this. Complimentary Wi-fi is available. Ask the nursing staff or phone the I.S. Help Desk at 907-1265.

Children are welcome to visit the Critical Care Unit as long as they are with a responsible adult, remain in the room they are visiting, and are well mannered.

Lodging for Out-of-Town Guests

Lodging is available at a special discount rate in several area hotels and motels for visitors of St. Joseph Hospital patients. More information may be obtained from the Central Registration office. To view a list of participating properties, click here.

Food Services

The Cafeteria, located on the second floor, serves a wide variety of hot and cold foods

Cafeteria Hours of Operation
Weekdays: 6:30 a.m. - 6:30 p.m.
Weekends: 7:30 a.m. - 6:15 p.m.

Hot Breakfast menu available weekdays 6:30 a.m. - 9:45 a.m., weekends 7:30 a.m. - 9:45 a.m.
Hot Lunch menu available 10:45 a.m. - 2:00 p.m.
Hot Dinner menu avaliable weekdays 4:30 - 6:30 p.m., weekends 4:30 p.m. - 6:15 p.m.

Cold sandwiches, snacks and beverages available at all times when the Cafeteria is open.


The patient and visitors’ lot is next to the main entrance on Broadway.  Free valet parking is available daily from 6:30 a.m. to 3:30 p.m.  For valet service, you should drive up to the circle directly in front of the hospital entrance.  A representative will present a receipt and park your vehicle. Show the receipt at the front entrance when leaving and a valet will retrieve the vehicle.

Contacting a patient

You may contact a patient directly between the hours of 7 a.m. and 9:30 p.m.  To direct dial a patient room and avoid the switchboard or nurses’ station, dial 907-3 followed by the patient’s three-digit room number.  Include area code (207) for long distance calls placed from outside Maine. Calls placed outside the designated hours are routed to the nurses’ station.

The Front Desk volunteers may assist you in locating the room number for your family member or friend.  You may contact them between 8 a.m. and 8 p.m. by dialing (207) 907-1776 or by visiting the Broadway entrance Front Desk for assistance.


© St. Joseph Healthcare360 BroadwayPO Box 403BangorME04402-0403

(207) 907-1000


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